FAQs

No two theatres are alike!

Be sure to check the venue pages for specific information and the amenities offered.

Q: What is TicketDFW’s address?

A: The administrative office address is:

700 North Pearl, Suite N1800
Dallas, Texas 75201

The addresses of the performance venues vary per production. Please check your event ticket for the venue address.

Q: What if I arrive after the performance starts?

A: Permission for late seating 
is determined by each event
 presenter and is 
permitted in most cases. You 
may be held in the lobby until
 an appropriate time to enter or
 be asked to take the first available seats.

Q: What is the dress code for attending an event?

A: Any attire that complements the spirit of the performance or occasion you are attending is the way to go!

Q: When do the buildings open?

A: Generally, the lobby and box office open 90 minutes prior to each performance. Seating typically begins 30 minutes prior to the performance.

Q: Can I take photos during the performance?

A: Many shows are copyrighted and the use of cameras/picture phones with or without a flash or any other type of recording device is strictly prohibited. Violators may be asked to leave the performance. Cameras and picture phones should be silenced and placed in a pocket or purse when in the performance.

Q: How can I get a job at TicketDFW?

A. Current job openings can be found here.

Q: Why did the ticket price change?

A. Ticket prices are subject to change at any time without notice. Many variables go into the price of a ticket, including popularity and when an event is taking place. Ticket prices are decided by the presenting organization, not TicketDFW.

Q: When will I receive my tickets?

A: If you chose Print-A-Home delivery, tickets should arrive within an hour in an e-mail with a PDF attachment containing the event tickets and/or parking passes, if ordered. Sometimes e-mails with an attachment get directed to a spam or junk folder, so be sure to check there if you have not received the tickets in your inbox.

Tickets selected to be mailed are sent out each business day through USPS First-Class mail and should arrive within a few days. For events within ten business days, only Hold at Box Office or Print-At-Home delivery methods are available. Print-at-home delivery is not available for subscription tickets or single orders with more than six tickets (due to the size of the PDF attachment).

Q: The tickets I purchased have not arrived in the mail as I requested. What do I do?

A: In most cases, we are able to quickly reprint tickets for you at the Box Office. Be sure to arrive to the event venue early and have your order number available for expedited service.

Q: Can I exchange my tickets or get a refund if I have a schedule conflict?

A: Single ticket buyers may, in most cases, exchange their tickets to another performance of the same production for a $10 per ticket exchange fee, subject to availability. Subscribers to a series may also exchange within a production with the privilege of waived exchanged fees. There may be a price difference when changing from a non-premium to a premium performance or section. Payment for this price difference and any applicable fees are due at the time of exchange. All tickets are nonrefundable.

Q: How do I exchange my tickets?

A: Give us a call at 214-871-5000 or come see us at the Information Center during our business hours. Our friendly representatives will be able to determine exchange eligibility and discuss specific seating and pricing with you for your new performance date.

Q: I can’t attend my performance and it’s either too late to exchange my tickets or none of the remaining performances work in my schedule. Since I can’t get a refund, what do I do with these tickets?

A: You have a couple of options. You can offer your tickets to a friend. Tickets make fantastic gifts! Or, you may donate your tickets back to TicketDFW for resale. You’ll receive a tax donation letter a few weeks afterward for the face value of the ticket.

Q: Can I get extra tickets near my seats?

A: You may call the Box Office to check seating availability near your seats. If there are no seats near or next to your current seats, we can help you select new seats for your entire party based on availability.

Q: What if I lose my ticket?

A: The Box Office will be happy to reprint your ticket. You must present a valid ID in person at the Box Office to receive your replacement ticket.

Q: If I didn’t like the show, can I get a refund?

A: We are sorry that you didn’t enjoy the performance, but tickets are nonrefundable.

Q: Does my child need a ticket if he or she will sit on my lap anyway?

A: Yes, every person regardless of age must have a ticket.

Q: Is there an age limit for children attending a performance?

A:  Age recommendations vary by production. Please see the performance description on our website for guidelines.

Q: Do you have special ticket rates for groups?

A: Generally, groups of 10 or more may be eligible for lower ticket prices and/or booking fees. Contact our Group Sales department for more information at 214-978-2879 or e-mail groups@attpac.org.

Q: Do you offer gift certificates?

A: Yes we do! Gift certificates may be purchased for any denomination and are redeemable for performances, events, parking and more. Click here for more information.